Refund policy

We only accept returns for items that are defective, damaged, or incorrect upon receipt. Change-of-mind returns are not accepted. Please inspect your order upon delivery and contact us within 30 days at tommyontintetnet@yahoo.co.uk if there is an issue, so that we can evaluate and make it right. Items must be in their original packaging. Items sent back without first requesting a return will not be accepted.

Exceptions / non-returnable items: Certain types of items cannot be returned, including perishable goods, custom or personalised products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14-day cooling off period: If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds: We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at tommyontintetnet@yahoo.co.uk.